Conrad Singapore Orchard

What people say on Google

1. ★★★★★4/5
   

   Wesley Wong4 months ago

   Conrad Singapore Orchard, formerly the Regent Hotel, is housed in an older building, and the age of the property is noticeable in certain areas. That said, the hotel still manages to impress with its grand entrance and stunning atrium design, featuring a central lift that adds a touch of luxury and drama as soon as you walk in. The staff were welcoming and friendly during check-in, and their service overall was a positive aspect of my stay. However, the room itself felt a bit dated. The furnishings showed signs of wear, and the bathroom was quite small compared to what you might expect from a five-star property. Additionally, the room’s location presented a noise issue. My room faced the bridge connecting to the central lift lobby, and the building’s layout caused sound to travel easily from the lobby below. The door’s soundproofing was not very effective, so noise became noticeable and slightly disruptive. One feature I appreciated was the in-room water filter for drinking water, which is a nice sustainable touch and convenient for guests. Unfortunately, there was an incident during my stay where someone knocked on my door at midnight and then spoke loudly outside my room. While the experience was unsettling, the hotel responded professionally when I reported it. They reviewed the CCTV footage and acknowledged the incident, which I felt demonstrated the right attitude and responsiveness for a five-star hotel. Overall, Conrad Singapore Orchard offers a beautiful entrance and friendly service, but the rooms and soundproofing may feel dated. The staff’s handling of the incident, however, was commendable.

2. ★★★★★5/5
   

   Li Jun Tan3 months ago

   My husband and I held our wedding here at Conrad Orchard Singapore and would like to personally thank our wedding coordinator & sales rep, Ms. Grace Lum, for being so professional and dedicated in supporting us throughout this wedding planning journey. She has been really resourceful and responsive, and took a lot of initiative to accommodate to our requests. We would also like to thank Dinie for managing our actual wedding day flow seamlessly & Marcus from Summer Palace for being so friendly and professional. We felt very comfortable and enjoyed ourselves. Food was amazing as usual! Thank you once again to Conrad Orchard Singapore team, cheers!

3. ★★★★★5/5
   

   Alan3 months ago

   As a Hilton Honors Diamond member, I have stayed at many properties, but our recent stay at the Conrad Singapore Orchard was absolutely the most unforgettable hotel experience we've had in Singapore. We were celebrating my parents' anniversary, and the staff went above and beyond to make it perfect. We originally booked an Executive Room, but with the fantastic assistance of Vickran, Nadia, and Justin, we were able to arrange an upsell to the 1 King Balcony Suite. Their professionalism and warm hospitality truly set the tone for the entire trip. The stunning architectural design of the hotel immediately catches the eye. When we entered our suite, we were greeted with incredibly thoughtful anniversary touches: a lovely handwritten greeting card, beautifully crafted cakes and delicate pastries, and the iconic Conrad rubber duck, which we all absolutely adored! The attention to detail in the room amenities was exceptional. The direct drinking water tap in the room is a brilliant and convenient feature. The Byredo bath amenities smelled divine, and the addition of shower aromatherapy steamers and special sleep tea made winding down at night incredibly relaxing. Outside the room, the hotel's facilities are exquisite. The gym is top-notch, and the Executive Lounge offers a fantastic environment-a special shoutout to the yogurt bowls there, which are exceptionally delicious! We also thoroughly enjoyed the amazing breakfast spread at Basilico. We loved the aesthetic of the hotel so much (designed by John Portman) that we even kept one of the room cards as a memorable keepsake. This flawless experience has significantly deepened my loyalty as a Hilton Diamond member. I highly recommend this property and am already looking forward to our next visit-hopefully to enjoy a meal at Summer Palace or Kimura!