Barkway Pet Health

What people say on Google

1. ★★★★★ 5/5
   

   olovor sykes 8 months ago

   brought my dog for her spay surgery & dental. Dr Valerie was extremely professional and kind! My dog liked her very much. Thanks to the wonderful support staff as well who made my pet’s stay in the hospital a pleasant one. She will definitely be back to see the wonderful team if ever the need arises!

2. ★★★★★ 3/5
   

   Guy Ofek 2 months ago

   Having read some of the 1-Star reviews below, it appears our review (below) is rather aligned with the `trend` in this clinic. Surely when it comes to DENTAL procedures ... read on : _____________________________________________________________ We brought our recently adopted dog, Noga (a 4+ year old poodle-dachshund mix and former breeding dog), to Barkway Pet Health, located at 169 MacPherson Rd, on 27th February for a spay procedure and CHEM 17 (blood tests). As commonly done, we also asked that her teeth be checked and cleaned while she was under anesthesia. When we arrived, we met Dr. TENG - the senior vet. After a quick examination Dr. TENG mentioned that 4-5 teeth might need extraction, but said it might be less. He would know better once the dental cleaning was done during surgery. The ESTIMATED TOTAL COST for both procedures was communicated to us there and then as around SGD 1,600. Several hours later that day, Dr. TENG called my wife, while Noga was already under anesthesia, and informed her that 11 TEETH NEEDS TO BE EXTRACTED. We were asked to approve this, which we did, trusting the professional judgment of Dr. TENG who was performing the procedure. When we collected Noga later that afternoon (around 4pm), the FINAL BILL was about SGD 2,600 - significantly HIGHER than the initial estimate (62% higher!). What concerned us more than the price, however, was the **** LACK OF CLEAR DIAGNISTIC EVIDENCE **** serving as a clear proof and explaining exactly why so many teeth needed to be removed. Dr. TENG mentioned that extensive extractions are very common with ex-breeding dogs, and the only documentation we were shown consisted of : • Several mobile PHONE PHOTOS taken during the procedure • A DENTAL CHART mapping the extracted teeth • Later on (via WhatsApp), a periodontal PROBING CHART showing measurement numbers *** WHAT WAS NOT DONE, *** and what was expected in a case involving 11(!) extractions, was a simple and inexpensive DENTAL X-RAY. In veterinary dentistry this is almost a routine diagnostic tool, that helps confirm possible issues such as: - Bone loss; - Root infection; or - Gum recession below the surface. It would have provided OBJECTIVE EVIDENCE that each tooth truly needed removal. Without that, we were essentially asked to rely entirely on the vet’s judgment after the fact, supported only by photos and internal measurements, which could only be used for recording, not to justify such extensive procedure. Goes without saying that when such a significant number of teeth are removed, and when the cost rise substantially (62%) above the initial estimate, clearer diagnostics and explanation would go a long way in building TRUST in the medical practitioner and or the clinic he/she works at. To be fair: • The surgery itself went smoothly. • Noga is recovering well and has had no complications thus far. However, the communication, transparency, and diagnostic process around the dental extractions left us VERY uncomfortable. A simple DENTAL X-ray, which takes very little time and provides clear visual evidence, could have avoided a lot of doubt and concern. We share this review so other pet owners understand the importance of asking - in advance - about dental diagnostics and how extraction decisions are made. Needless to say, that given our extensive experience with caring for dogs and cats, couple with intimate familiarity with many of the top clinics across Singapore, and even more so, with vet-Tech practitioners and Vet physicians, we will refrain from going back to Barkway Pet Health.

3. ★★★★★ 5/5
   

   IVY KOH 4 months ago

   I don't usually leave any review but after reading that few negative reviews which I felt the urge to contribute. All my adopted dogs visited Barkway for many many years. Even with the recent surgery with Dr Val assisted on Lexus (which was a rescued dog) for his eye surgery was successful case. I love the whole entire team from Dr Teng, Dr Val, Dr Charmaine and the reception guy. They are professional, caring and warm. I feel cozy and comfortable with the entire team! Well Done! All my furry kiddos and myself love Dr Val (especially)! The photo attached was taken when I picked up my fostered (then) Lexus that evening. He is now my baby officially. Thank you Dr Val! Kuddos to everyone for all the good hardwork!