United Veterinary Clinic Pte Ltd

What people say on Google

1. ★★★★★ 5/5
   

   Charmaine Ong 5 months ago

   Sincerely thankful to Dr Lee See Yang and his team for taking good care of my CHH Louie. Louie required emergency surgery for bladder stones removal when one of the larger stone got lodged in his urethra. Dr Lee was professional in the pre op investigations and explanations and post surgery updates which was assuring. I strongly recommend Dr Lee for your fur baby! Not forgetting the front line team Gillian and vet techs team for taking care of Louie and assuring me. I appreciate how supportive and responsive your team has been.

2. ★★★★★ 1/5
   

   Eleanor H 7 months ago

   I brought my dog in for an emergency. The vet techs on duty were generally great and showed care and comfort to both me and my dog, who was bleeding. However, while I understand that filling in the walk-in form is mandatory, one of the vet techs was very insistent that I complete it even as I was trying to manage my injured dog. Thankfully, another staff member stepped in to help by holding his leash. Unfortunately, my experience with Dr Liu was massively disappointing. He seemed impatient and dismissive throughout the process. Each time I asked what had happened or what caused my dog’s condition, he sighed and gave vague answers like “there are a few possibilities” and said more details would come after the check-up. After the procedure, he again spoke about after-care, but when I pressed for details, he sighed once more and gave a very cursory response. The next day, my dog developed bloody stools. When I contacted the clinic, they offered to either prescribe a gastro protectant or have me bring my dog in for another consultation. By then, I had completely lost confidence in their care. I took my dog to another vet for a second opinion - who immediately noted that a gastro protectant should have been prescribed after the procedure. Because it wasn’t, my dog suffered further complications: bloody stools, vomiting blood, and even an infection. This entire situation could have been prevented with proper after-care and communication. While I appreciate the kindness of some of the vet techs, I do not recommend this clinic or Dr Liu based on my experience.

3. ★★★★★ 5/5
   

   Brian Chung 7 months ago

   Dear Julian, I have never visited your clinic, and we have never met, but I just wanted to express my heartfelt gratitude for your professionalism and kindness in helping us connect with specialist for an urgent appointment in the middle of Saturday afternoon. I feel truly fortunate that you answered my call at a time when I felt helpless, as no clinics or even A&E were able to offer any assistance, not to mention any interest in helping me. With your help, we are going through treatment process at specialist clinic you connected me to, your prompt support and compassion, even when you did not have any reason whatsoever to help us, meant the world to us during such a difficult moment. Your professionalism and care brought us great comfort when we needed it most, and for that, we cannot thank you enough. With sincere appreciation, Brian & Family