Vet Practice Pte Ltd

What people say on Google

1. ★★★★★ 1/5
   

   Ginette Chittick 4 months ago

   More empathy could be exercised when speaking to furparents whose pets are very ill. Receptionist needs front of house training. Curt and transactional. Pushing extra tests and vet visit when I clearly stated that my cat is very high strung and putting her in a carrier is extremely stressful for her. She has stage 4 CKD and I do not want to aggravate her condition. Is that hard to understand? Is that not reasonable? But receptionist insists that I bring my cat in for a visit before I can purchase any renal food for my cat! I have been coming here for years, but I won’t be anymore. addendum: Surely the communication of all of this information can be conveyed in a less accusatory manner over the phone, and working with the furparents to find other solutions for pets who are easily stressed out. The reply from the clinic has NOT addressed the poor bedside manners of the receptionist. Looking at other 1 star reviews, this is a common feedback, and perhaps it is about time for the clinic to reflect on it's own practices and cold communication approaches.

2. ★★★★★ 2/5
   

   Salynn Chia 6 months ago

   Brought my dog here for vaccinations and came early by half an hour for the appt. Ended up waiting over an hour because vet was busy explaining (I could hear) to another owner how much it would cost for the pet’s treatment. I know sometimes a wait is inevitable but waiting this long in an air conditioned urine smelling waiting room is not exactly pleasant. Staff are mostly never at the reception and with only 1 vet in attendance, they are lucky this is a slow day. I am definitely not coming back here.

3. ★★★★★ 1/5
   

   SIEW HONG TAN 5 months ago

   The most expensive clinic I have come across. Never informed at all that there would be additional consultation cost be added for their "Proheart vaccine" when called up to check on the price, and after that charged with a sky high price and the staff still gave a very rude attitude to tell me to go somewhere else if I find their price too expensive 🙄. Update : What happened here was, I was quoted $120 when I called a day b4 to chk on the vaccination price, but what turns out after the vaccination, the price we had paid was closed to $200 instead. They dont give bill on the spot but verbally told my hubby the amt, which he literally heard it wrongly as what I hv been quoted n then made the payment. Upon receiving the visa slip we got a shock and asked the staff politely why there's a huge difference, she replied unfriendly saying there's a consultation fee added, and argued that it's because I called only to ask for "Vaccination price" so her colleague has quoted me on what I have asked for, but my argument here is, if I have asked to make for an appointment, she should know we would be there for the jab and if there would be a so-called consultation fee applied, then why it's not quoted earlier? Then upon telling Dr Ang that we weren't aware of the fee that was not included in the quotation earlier, she returned saying "1st visit" required the consultation fee to be included, but this reply doesn't seem acceptable to us again, as just few months back when we brought our dog for her "Annual Vanguard Plus Vaccine" (it was also her 1st visit there for such Vaccination) there wasn't any of this fee applied by Dr Ng (see attached pic), Hence, how could you expect me to know by default this time I hv to own self add another of this additional $75 (with GST) consultation fee to the price quoted??? Moreover the quoted $120 (b4 gst) for the medicine alone is already so much higher than our previous vet (almost 50% more), hence it's totally unbelievable that price quoted at $120 is not inclusive of everything (except Gst). Then what happened next was, when we reached home that very rude staff called to tell us why we got charged for the consultation fee is because of "consultation" service rendered to us during the Vaccine visit (so different thing was told this time), but again we couldn't agree. Our dog is perfectly fit and healthy, and we were there merely for her proheart annual Vaccine, and during the whole process we also did not seek any advice from Dr Ang on any issues or concern of our dog. Only thing I can say is that, Dr Ang was actually the one who has initiated the chat by telling us we must take care of our dog teeth, and I have responded to her by telling her that my dog used to have bladder stones issue, but it's cleared now, and I hv started feeding her with homecooked foods, n bcos of that I brushed her teeth everyday, and if that is something considered as "consultation", and also considered as "concern been addressed" then I think this is not fair, and I do not want to waste anymore energy arguing about it, as it's worthless! *btw, communication needs both ways traffic, throughout the whole incident we have wanted to communicate with Dr Ang regarding our unhappiness on the entire thing that happened on the day while at the clinic (and also after when that rude lady called), we just simply got blocked by that rude front desk lady. Hence in their respond to my hubby's review by giving us number to call (as they said if we continue to have doubt) I've no choice but to wonder does it work, or we just have to face another episode of unhappiness from ur front desk again? Anyway, all I want now is to state what exactly happened here, and why we were so unhappy, so to remind ourselves not to return again, for all these unnecessary unhappiness, inconsistent charges, and the rude attitude from the staff that we hv to deal with