My Family Vet Clinic and Surgery Pte Ltd

What people say on Google

1. ★★★★★ 1/5
   

   Mooan 4 months ago

   I had an extremely distressing and disappointing experience at this veterinary clinic, and I feel compelled to share this so other pet owners can make an informed decision. Every visit cost more than $500, and I constantly felt pressured to purchase additional medications. My dog was suffering from advanced mammary cancer, and the vet had already informed us that the cancer had spread throughout her body and could not be cured. Despite this, the vet at MFV strongly insisted on trying more than 10 different medications, claiming they could help delay the condition. Over time, it became clear to me that this clinic’s approach felt dishonest and exploitative. I was repeatedly encouraged to spend more money on medications that were presented as “necessary,” despite the fact that my dog’s condition was terminal. It felt less like compassionate care and more like aggressive upselling during one of the most vulnerable moments of my life. I initially refused because the total cost had already exceeded $2,000, but I was persuaded repeatedly. Out of desperation and love for my dog, I eventually agreed. I followed every instruction exactly as advised, hoping it would help her feel better. Instead, within just a few days, my dog’s condition became much worse. I rushed her to another vet because I had completely lost trust in MFV. The new vet reviewed the medications prescribed by MFV and informed me that some of them could actually WORSEN MY DOG’S CONDITION, while several others CANCELED EACH OTHER OUT, meaning they provided no benefit at all. Hearing this was devastating. I broke down knowing that the medicines I trusted may have caused my dog unnecessary suffering during her final stage. The new vet immediately advised me to stop all medications from MFV, which I did. This experience caused immense emotional pain, unnecessary suffering for my dog, and significant financial loss. Based on my experience, MFV’s actions felt unethical, profit-driven, and lacking in honesty or genuine concern for my pet’s wellbeing. I deeply regret trusting this clinic and strongly discourage any pet owner from visiting, particularly when compassionate, honest, and appropriate medical care is crucial.

2. ★★★★★ 1/5
   

   Nerilyn Cai 2 months ago

   Id hope everyone stray FAR away from this clinic! I am not the one to type out horrible reviews but this is honestly crazy. I had my dog come in, a shiba inu. The vet kept pressing for unnecessary procedures! its absolutely unacceptable to me. i had to keep telling them that i did not need that much injections etc etc. please read the reviews

3. ★★★★★ 5/5
   

   Norman Leau a year ago

   I’ve been bringing Rice to My Family Vet and have had the privilege of being under the care of Dr. Vanessa. Her dedication to every case is clear from the moment you meet her. She takes the time to explain conditions thoroughly, answer questions patiently, and ensure that no detail is overlooked in treatment. The waiting times can be long, but they are a reflection of her commitment to giving each patient the attention they deserve - not rushing through any consultation. Importantly, when true emergencies arise, Dr. Vanessa prioritizes them immediately without hesitation, making sure urgent cases get the critical care they need. Knowing that Rice is treated with such care, patience, and professionalism gives me great peace of mind. If you’re looking for a vet who truly treats your pet like family and stands ready for emergencies, Dr. Vanessa and the team at My Family Vet are well worth the wait.