Vets for Pets Lengkok Bahru

What people say on Google

1. ★★★★★ 1/5
   

   Adrian 4 months ago

   I’ll be candid here. The vets themselves are highly professional. Every interaction I had with the veterinarians was positive, they were knowledgeable, patient, and genuinely caring. From a clinical standpoint, everything with the vet went well, and I appreciate their professionalism. Unfortunately, my experience was severely undermined by the receptionist / WhatsApp admin team, to the point where I would not return. Over the course of one sterilisation, three serious issues occurred: 1. Incorrect medical advice was given via WhatsApp. I was advised by the receptionist team to proceed with sterilisation during my dog’s season. At my first in-person visit, the vet clearly stated this was not recommended and that I should not have been advised that way. The WhatsApp number is presented as the clinic’s contact, so it is reasonable to assume advice given is vetted or professional, which it was not. 2. Post-surgery concerns were mishandled. After the procedure, I sent photos and videos to the same WhatsApp number to check on healing progress, again assuming these would be consulted with a vet. I was told everything was fine as long as my dog was eating and drinking. At my two-week review, the vet identified swelling and possible infection and asked why I hadn’t come in earlier. I had reached out earlier, just through the same WhatsApp channel that reassured me everything was okay. 3. Appointment was made for the wrong outlet. Today, I arrived at the Lengkok Bahru outlet for an appointment that was booked through the same WhatsApp number that had contacted me previously for this location. Only upon arrival was I told my appointment was actually at the Jurong outlet. To be fair, the vet on duty still took the time to review my dog’s case, which I truly appreciate. That level of professionalism is commendable. However, the front-desk and WhatsApp coordination is unreliable and cannot be trusted, even for basic tasks like appointments, let alone medical guidance. This creates unnecessary stress for pet owners and poses real risks. While the vets are excellent, the administrative side is frankly unacceptable.

2. ★★★★★ 2/5
   

   P Ng 6 months ago

   Reasonably priced and Dr Carol is a great vet. One of the best vet IMO. The unfortunate part is that the management is not good. Always don't pick up the phone and replies vry slow. There was once they also rescheduled my dog's appointment without informing me. What a pity. Could really do better with Dr Carol's knowledge & skills :(

3. ★★★★★ 1/5
   

   YouLiekMudkipzz 3 months ago

   Had a bad experience with the reception at this clinic. What's the point of me texting via WhatsApp regarding an urgent issue and having to wait hours for a reply? Even when I visited the clinic in person in a previous episode, I was just simply turned away and asked to wait for an appointment to be scheduled via WhatsApp.